Rarefied Air Environmental, Inc. (“Rarefied Air Environmental,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website https://www.rareairenv.com
1. Information We Collect
We may collect the following categories of information:
A. Information You Provide to Us
- Contact Information: Name, phone number, email address, mailing address, and company name (if applicable).
- Service Information: Details about your property, type of testing requested (e.g., mold, asbestos, lead), and any additional notes you provide.
- Payment Information: Billing details necessary to process payments (processed securely via third-party payment providers; we do not store credit card numbers).
- Communications: Any messages, emails, or inquiries you send to us.
- Review Submissions: When you submit feedback, testimonials, or reviews.
B. Information We Collect Automatically
When you visit our website, we automatically collect:
- Device and Usage Information: Browser type, IP address, operating system, device identifiers, referring URLs, and pages visited.
- Cookies and Tracking Technologies: Small data files stored on your device to enhance functionality and analyze usage (see Section 7 below).
C. Information from Third Parties
We may receive information from:
- Online review platforms (e.g., Google Reviews)
- Social media (if you interact with us on Facebook, Instagram, etc.)
- Marketing partners or referral sources
2. How We Use Your Information
We use the information we collect to:
- Provide and manage services (e.g., scheduling, testing, and delivering reports)
- Communicate with you regarding appointments, results, or inquiries
- Process payments and invoices
- Improve our website, services, and customer experience
- Send updates, promotional offers, and service-related information (only if you opt in)
- Comply with legal obligations or respond to lawful requests from public authorities
We do not sell your personal information.
3. How We Share Your Information
We may share information with trusted third parties, including:
- Service providers and contractors who assist in operations (e.g., payment processing, lab testing, IT support, website hosting).
- Legal and regulatory authorities when required by law or to protect our rights.
- Business partners when jointly delivering services (e.g., remediation companies, restoration contractors).
All third parties are bound by confidentiality and data protection agreements.
4. Your Privacy Rights
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including:
- Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you.
- Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
- Right to Correct: You may request corrections to inaccurate data.
- Right to Opt-Out of Sale or Sharing: We do not sell personal data, but you may opt out of any future data-sharing for marketing purposes.
- Right to Non-Discrimination: You will not be discriminated against for exercising these rights.
To exercise your rights, please contact us:
- Email: testing@rareairenv.com
- Phone: (619) 485-0076
We will respond within 45 days as required by California law.
5. Data Retention
We retain your personal information only as long as necessary to:
- Provide services and complete transactions,
- Comply with legal or regulatory requirements, or
- Resolve disputes and enforce agreements.
6. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
Our website uses cookies, analytics, and similar technologies to:
- Improve site functionality
- Analyze visitor behavior
- Measure marketing effectiveness
You can control cookie settings through your browser preferences or opt out of analytics tracking tools such as Google Analytics.
8. Links to Other Websites
Our website may contain links to third-party sites (such as partner or review pages). We are not responsible for the privacy practices or content of these websites. Please review their privacy policies separately.
9. Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal data from them. If we learn that a child has provided personal information, we will delete it promptly.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Updates will be posted with a new “Effective Date” at the top of this page.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Rarefied Air Environmental, Inc.
3658 Ruffin Road, Suite F
San Diego, CA 92123
testing@rareairenv.com